This privacy policy explains how R&R Therapy uses the personal data I collect about you & how R&R Therapy complies with the GDPR General Data Protection Regulations that will come into force on 25/5/2018.

 

As your privacy is very important to me your information will NEVER be shared with other third party or organisation for marketing purposes. I will only share if required by law.

 

What R&R Holistic Therapy will collect

 

Your name, address, telephone number, email address (optional), date of birth and GP contact details.

Lifestyle and health questions and details may be recorded (to understand and to enable a high standard of care during a treatment).  You can refuse to divulge this but this may affect my ability to treat you. If I cannot record minimum information I may have to refuse a treatment.

 

How I use your information 

 

For internal record management purposes (a locally held database that is password protected and all hard copies are stored in a locked filing cabinet*).

To make continuous improvements to my services.

To contact clients before/after an appointment as part of my customer care ethos.

Where permission is granted to communicate via email, text or newsletter to promote my services, promote new products, new treatments, special offers and any other information I feel would be of interest.

* I retain your information for 7 years after your last contact with me (or until you are 25 years old if you are under 18 when I first see you), after which it is securely disposed of

Your rights

You have a right to:

• Request copy/copies of records stored by R&R Therapy.

• Request errors are rectified within one month of requesting this in writing to me.

• The right to request records are deleted from my internal database and hard copy written notes.

 

For detailed information about your rights under the GDPR regulations, please see the ICO website. 

Changes to the privacy policy

This privacy policy will be regularly reviewed, and any changes will be reflected in the latest version which you can find on my website request by contacting me as outlined below. 

Contact Details

 

If you have any questions or reason to complain please contact me on 

 

M: 07546527004 

 

E: randrholistic@gmail.com 

 

and I will get back to you with 24 hours.

 

If you are unhappy about how I have processed your personal information you can contact the Information Commissioners Office here: https://ico.org.uk/concerns, or by telephoning 0303 123 1113