As your privacy is very important to me your information will NEVER be shared with other third party or organisation for marketing purposes. I will only share if required by law.
What R&R Holistic Therapy will collect
Your name, address, telephone number, email address (optional), date of birth and GP contact details.
Lifestyle and health questions and details may be recorded (to understand and to enable a high standard of care during a treatment). You can refuse to divulge this but this may affect my ability to treat you. If I cannot record minimum information I may have to refuse a treatment.
How I use your information
For internal record management purposes (a locally held database that is password protected and all hard copies are stored in a locked filing cabinet*).
To make continuous improvements to my services.
To contact clients before/after an appointment as part of my customer care ethos.
Where permission is granted to communicate via email, text or newsletter to promote my services, promote new products, new treatments, special offers and any other information I feel would be of interest.
* I retain your information for 7 years after your last contact with me (or until you are 25 years old if you are under 18 when I first see you), after which it is securely disposed of
You have a right to:
Request copy/copies of records stored by R&R Therapy.
Request errors are rectified within one month of requesting this in writing to me.
The right to request records are deleted from my internal database and hard copy written notes.
For detailed information about your rights under the GDPR regulations, please see the ICO website.
If you have any questions or reason to complain please contact me on
and I will get back to you with 24 hours.
If you are unhappy about how I have processed your personal information you can contact the Information Commissioners Office here: https://ico.org.uk/concerns, or by telephoning 0303 123 1113